Terms of Use — Baila App

1. Acceptance of Terms

The Baila App platform is operated by Baila Desenvolvimento e Licenciamento de Programas de Computador Customizáveis LTDA (Baila Tecnologia), registered under Tax ID 66.441.518/0001-79, with headquarters at Rua Carijós, 936, Vila Alzira, Santo André/SP, CEP 09180-000.

By accessing or using Baila App, the user declares that they have read, understood, and agreed to these Terms of Use.

If you do not agree, you must not use the platform.

2. Purpose

Baila App is a digital software-as-a-service (SaaS) platform for creating, managing, and promoting events, as well as selling tickets.

Baila App acts solely as a technology provider and is not the organizer of events nor responsible for their execution.

3. Registration

The organizer user must:

  • provide truthful, complete, and up-to-date information
  • keep their credentials confidential
  • be responsible for all activity carried out on their account

4. Payment Gateway Integration

4.1. To sell tickets, the organizer must integrate a payment gateway of their choice by adding an API key on the platform.

4.2. The organizer declares that:

  • they have a direct contractual relationship with the gateway
  • they are responsible for their account and settings

4.3. Baila App:

  • does not process payments
  • does not receive funds from third parties
  • does not pass through any financial transfers

5. Compensation Model

5.1. For platform use, Baila App charges a 3% fee on sales, collected via a payment split configured directly on the organizer's gateway.

5.2. Configuring the split is the organizer's responsibility; Baila App may only provide technical parameters.

5.3. Baila App is not responsible for split-configuration errors.

5.4. The organizer may set a service fee charged to the buyer, up to the maximum calculated by the platform. The fee goes to the organizer and is shown to the buyer as a separate line at checkout, before payment is completed.

5.5. The organizer may choose to pass on to the buyer the surcharge the payment gateway applies to instalments. In that case the cash price, the number and value of the instalments, the total with financing and the amount of the interest are shown to the buyer before payment is completed, as required by article 52 of the Brazilian Consumer Protection Code. Pix and single payments carry no instalment surcharge.

5.6. The compensation in clause 5.1 is calculated on the ticket amount, not on the service fee, which belongs to the organizer, nor on the instalment surcharge, which covers the cost charged by the payment gateway.

6. Responsibilities

6.1. Organizer

The organizer is fully responsible for:

  • creating, promoting, and running the event
  • complying with legal obligations
  • cancellations, refunds, and changes
  • communication with attendees

6.2. Baila App

Baila App's role is limited to:

  • providing technological infrastructure
  • providing digital tools

Baila App is not responsible for:

  • the execution of events
  • default by the organizer
  • disputes between organizer and attendees

7. Payments and Disputes

  • All financial transactions occur directly between buyer, organizer, and gateway
  • Chargebacks, fraud, and disputes are the sole responsibility of the organizer

8. Intellectual Property

All rights related to Baila App (software, brand, interface, code) are protected by law.

It is prohibited to:

  • copy
  • modify
  • commercially exploit without authorization

9. Suspension and Termination

Baila App may suspend or terminate accounts that:

  • violate these Terms
  • engage in fraud
  • misuse the platform

10. Limitation of Liability

Baila App is not liable for:

  • lost profits
  • indirect damages
  • third-party service failures (such as payment gateways)

11. Changes

These Terms may be updated at any time by publication on the platform.

12. Jurisdiction

The jurisdiction is the district of Baila App's headquarters, with waiver of any other.

Terms of Use | baila