Finance and refunds
Refunds from the dashboard, ticket state after a refund, the chargeback flow, and the 3% Baila fee.
How to issue a buyer refund from the dashboard
Refund buyers straight from the dashboard — Baila calls the Asaas API using your BYOG key.
What happens to a ticket after a refund
See what happens to the QR Code, the tier's inventory, and any applied coupon once a refund is processed.
How the chargeback flow works (payment disputes)
Understand the full flow when a buyer opens a card chargeback — suspension, notification, and restoration.
What the Baila 3% fee is and when it is charged
Understand how the Baila 3% fee is captured through split payments — with no extra charge for you.
Co-hosting — inviting another organizer onto your agenda
How to send and accept a co-host invitation, the agenda-only, revenue-sharing and all-to-the-host partnerships, how the split is calculated on the net amount, where to find your partnerships, and how to end one.
Installments and the convenience fee
Who pays the installment interest, how the convenience fee works, what the cap is, and what the buyer sees at checkout.